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Code
of Ethics
The
Pest Management Industry plays an
important part in the nation's economy,
protecting our health, food, property and
environment. The Australian Environmental
Pest Managers Association, of which
Innovative Pest Consultants is a member,
has approved this Code of Ethics in the
interests of promoting a high standard of
business conduct.
Members
shall:
- 1.
Ensure that all pest management work is
carried out in accordance with industry
codes of practice and regulations and
with due attention to consumers,
employees and the environment.
- 2.
Observe the highest standards of
honesty and integrity in business
transactions and take every opportunity
to promote the prestige and good
reputation of the Association and its
members.
- 3.
Show a spirit of friendly co-operation
with fellow members and assist them if
possible when in need.
- 4.
Whilst respecting the reputation and
practices of other members, be willing
to report to the Association without
hesitation any member whose conduct is
considered to be detrimental to the
good reputation of the Association.
- 5.
When giving advice to consumers,
respect their right to detailed
information regarding service
treatments.
- 6.
When issuing a quotation - in addition
to stating the price, the pest(s) and
the nature of the work - specify the
duration of the service commitment
period.
- 7.
Honour all service commitments with
prompt courteous attention.
- 8.
Attend to consumer complaints promptly
and ensure that these are resolved.
- 9.
Adopt a professional image and behave
responsibly at all times.
- 10.
In communicating with consumers, and in
all marketing activities, avoid
demeaning or critcising the pest
management industry or its members.
For
all consultation appointments,
telephone Innovative Pest Consultants
1800
503 394
Over 25
years' experience ... your peace of
mind
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Total
Pest Solutions
PO
Box 2083, South Plympton
South Australia. 5038.
Phone 1800 503 394
(08) 8297 4981
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